Returns & RMA policy

30 days, no questions asked. Every return is processed at our US return warehouse — a commercial fulfillment facility — and never at a private, home, or residential address.

🔒 Where returns go (the important bit)

All returns are received at our US return warehouse and inspected there.
We will never ask you to ship a return to a personal, home, or residential address, and we will never ask you to forward a parcel to a third party's house.
You get an RMA number and the warehouse's exact address plus a prepaid label in the same email. Only ship to the address on that label.
If anyone — by email, chat, or social post — asks you to ship a return somewhere other than the address on your RMA label, do not ship it — email us and we will re-issue the label.

1. Start a return (RMA)

Email tommyaudiostudio@gmail.com with your order number and the reason for the return.
We reply within 1 business day with your RMA number, the US return warehouse address, and a prepaid shipping label (PDF or QR code).
Pack the item, attach the label, and drop it at any USPS / UPS / FedEx location.
We refund to your original payment method within 5-7 business days of the warehouse receiving and checking the item.

2. The 30-day window

30 days from delivery to open an RMA.
Defective or wrong item: prepaid label on us, full refund including outbound shipping, no restocking fee.
Change of mind: item unused and in its original packaging; return shipping is paid by you (or deducted from the refund).
Used consumables (opened sticker or label paper rolls) can only be returned if they arrived damaged or faulty.

3. What we need back

All accessories that came with the product (printer, rolls, pencils, adapter, box).
Original packaging where possible — it speeds up inspection and restocking.
Remove or cover the original shipping label so the parcel is not returned to the sender.
Write the RMA number on the outside of the box so the warehouse can match it to your order.

4. Refunds, credits and replacements

Refunds go back to the original payment method (card, etc.). We cannot refund to a different card or to cash.
Refunds cover the amount you paid for the product and the original outbound shipping. Original payment-processing fees are not refunded.
Missing or wrong items: we ship the correct item once the RMA is verified, or refund the item price — your choice.
Broken within 30 days: we refund in full and send a replacement in the same shipment where stock allows.
After 30 days: 1-year limited warranty on the electronics. We repair or replace at cost. Consumables (paper, pencils) are not covered.

5. Warranty (1 year, limited)

Covers manufacturing defects in the printer hardware: print head, motor, power adapter, and Bluetooth pairing failures. It does not cover drops, water damage, chewing, lost accessories, or normal wear. If a warranty claim fails inspection, we will tell you and offer a paid repair or a disposal option.

6. Non-returnable items

Items returned after the 30-day window without a warranty claim.
Items damaged by misuse after delivery.
Opened consumable packs, unless faulty on arrival.

7. Contact

RMA requests, warranty claims, and anything about a return: tommyaudiostudio@gmail.com. We answer within 1 business day. For order help in general, see contact.

This policy applies to orders placed at magicbox-store.pages.dev and stickerbox.smartstuffstudios.com. Last updated: 1 November 2026.